Refund policy
At Svelare Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase or order confirmation
Items returned without prior authorization may not be accepted.
How to Start a Return
To initiate a return, please contact us at:
Email: qhm6ba1326@outlook.com
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Our customer support team will review your request and provide return instructions if approved.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide:
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Your order number
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Photos of the item
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Photos of the packaging
We will evaluate the issue and provide an appropriate resolution.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Clearance or final-sale items
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Products damaged due to misuse or improper handling after delivery
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange for the same item, please contact us at:
Email: qhm6ba1326@outlook.com
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10–15 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at:
Email: qhm6ba1326@outlook.com
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
Svelare Studio
Address: 182 Mine Rd, Friedens, Pennsylvania 15541, United States
Email: qhm6ba1326@outlook.com
Phone: 3129939330